Our processing time is 5 business days, up to 10 during Black Friday. Additional shipping info can be found on our shipping page.
Please use our contact form for assistance. Please note that they customer service team is available Monday-Friday from 6:30am - 3:00pm ET with the exception of holidays and scheduled brand closures. Emails are generally replied to within 2 business days. Please send us another email if you do not hear back within that time frame.